We’ve won an award from the Hong Kong government for our account opening processes, and work with the best cybersecurity technology to keep your money safe. Neat holds a Money Lenders License, Money Service Operator Licence, and a TCSP licence here in Hong Kong, and is an FCA-approved EMD agent in the U.K. We also work closely with other regulated partners such as PayrNet Limited (an FCA-authorised Electronic Money Institution in the U.K.) and ePaylinks (an HKMA Stored Value Facility license holder in Hong Kong).
Your funds will be held in segregated bank accounts at licensed banks, such as ICBC (Asia). Depending on the type of currency accounts you sign up for, your funds will be stored in Hong Kong or the U.K., in accordance with HKMA SVF regulations and FCA EMI regulations. This means that even if something happens to Neat, your funds are safe.
When it comes to the Neat Card, all your card transactions are processed by the Mastercard® network and are protected by Mastercard® rules and standards. The Neat Card is issued by ePaylinks, a licensed Mastercard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility license SVF0011.